Returns, Refunds, and Discounts
a. Accessories and/or Products can be returned to InBody within 30 calendar days of purchase if unopened and unused. The following conditions apply to such returned items.
- Shipping is refundable only for Products returned for defects or maintenance-related reasons. For all other returns, you shall be liable for shipping
- Up to a 15% restocking fee, calculated from the total package value, if the following conditions apply to the returned item:
- The returned Product box is open or in poor condition, in InBody’s sole discretion
- Missing contents of the original package
- Poor condition of the returned Product(s)
b. Subscription Fees: Refunds will not be provided for subscription fees. If a Purchaser was billed or charged improperly, the amount will be deducted from the next billing cycle. Additionally, the amount incorrectly charged can be prorated and can be used to extend the subscription.
c. In the event you decide to cancel your subscription and have been charged incorrectly, InBody will refund the difference of the incorrectly charged amount.